At Little Butterfly Akademeia, we strive to guarantee your complete satisfaction with every purchase. Please review our return and refund policy below for details on returns and refunds for the various products we offer:
Online Courses and Music:
Please note that purchases of online courses and music are non-refundable. We recommend that you review the course samples and listen to the music samples before making a purchase decision.
2. Live Courses, Events, Workshops and Tickets:
Tickets for live courses, events, workshops and other experiences are refundable up to 7 days before the scheduled date. After this time, tickets are non-refundable, but may be transferable to another participant upon request.
3. Paintings:
Paintings are eligible for return within 7 days of delivery, provided they have been inspected and remain in their original undamaged packaging.
4. Books:
Books are eligible for return within 7 days of delivery, regardless of the reason. We want you to be satisfied with your literary selections, and if a book does not meet your expectations, we will be happy to issue a refund.
5. How to Initiate a Return:
To initiate a return of eligible items, please contact our customer service team at info@littlebutterflyakademeia.com with your order number and details of the items you wish to return. Our team will guide you through the return process and provide you with additional instructions.
6. Refunds:
Refunds for eligible returns will be processed within 7 business days of receipt of the returned items. Refunds will be issued to the original method of payment.
7. Non-Returnable Items:
Please note that some items, including online courses and music, are not returnable. Please contact our customer service team.
8. Shipping Costs:
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective item. In such cases, we will provide a prepaid shipping label for your return.
9. Contact us:
If you have any questions or concerns about our return and refund policy, please do not hesitate to contact our customer service team at info@littlebutterflyakademeia.com or +34 622 084 189.
Thank you for choosing Little Butterfly Akademeia for your educational, artistic and entertainment needs!
